Frequently Asked Questions
Everything you need to know about your HDEW Cameras shopping experience.
Are your cameras brand new or refurbished?
All cameras and lenses sold at HDEW Cameras are 100% brand new and supplied in their original manufacturer packaging, unless explicitly stated otherwise in a specific clearance listing.
What kind of warranty do you provide on electronics?
We provide a comprehensive 3-year HDEW warranty on most camera bodies and lenses, covering all manufacturing defects to give you total peace of mind with your purchase.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 working days. For items currently in stock, we offer an expedited shipping option at checkout for next-day delivery on orders placed before 2 PM.
What is your return policy if I change my mind?
We offer a 14-day cooling-off period. If you are not completely satisfied, you can return your item in its original, unused condition with all packaging for a full refund.
Do you offer technical support for setup?
Yes, our expert team is available via phone or email to assist you with initial setup, firmware updates, and troubleshooting for any equipment purchased through our store.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and bank transfer.